The phone block allows you to handle phone calls via your Studio Panel. Presenters can connect to a studio endpoint to manage active calls, accept incoming calls, make outbound calls, update listener profiles, update caller intents, record calls and transfer calls to other endpoints.

You can use the phone block directly from your web browser. We support all modern web browsers (Chrome, Firefox, Safari, Edge) running the latest version.

You can use the phone block however you like, but some common use-cases include:

The phone block is easy to use for any presenter regardless of computer literacy.

In order to use the phone block, you will need to connect to a studio endpoint. This will allow you to see active calls within the endpoint and interact with those phone calls directly.

Simply click the 'Select Endpoint...' dropdown, then select the studio endpoint you wish to connect to.

Once you are connected to an endpoint, you will see the status change from 'Disconnected' to 'Connected' and the indicator will change from red to green.

The phone block runs within your web browser, it uses devices in-built and connected to your computer.

If you are configuring your Studio Panel for the first time, it's best to set up the audio as defaults on your computer for the browser you are using, especially if it's a computer in your radio studio.

You may be routing audio beyond the computer (e.g. to/from a mixing desk, audio controller or external soundcard), so it's best to ensure your routing is set as the default to avoid presenters having any audio issues in future.

Alternatively, you can configure the audio manually via the configuration pop-up. Simply click the 'Configure' button.

Then, select your input and output device as required.

When an incoming call reaches your studio endpoint, it will appear in the phone block as a pulsing purple call.

When an incoming call arrives, you can choose a few options:

If you choose to answer the call, the call status color will change to green and the status will update to 'Active Call'. This is when the call is live and you can begin talking to the caller.

To place an outbound call, simply click the 'New Outbound Call' button.

A modal will appear where you can select the 'From Number' (a phone number from your station), and type in the 'To Number' (the person you want to call).

Once you have selected your 'From Number' and entered a 'To Number', click the green 'Call' button.

Outbound phone calls are restricted to the country the number is from (e.g. if you have a US number, you can only make calls to US numbers).

Once you place the call, it will appear in the phone block as an active call. Once the callee picks-up, the timer will start and volume bars will display.

To record an active call, simply click the 'Record' button. The recording starts instantly and a waveform will show.

To stop the recording, click the 'Stop' button.

Phone calls are recorded in 320kbps MP3 format, but please note that the callee's audio quality is restricted by phone voice quality (16-24kbps).

You can download the call recording for external editing or for later use via the dashboard 'Phone Calls' section. Call transcriptions can also be accessed there.

If you have an active inbound or outbound call, you can place that call on hold by clicking the orange 'Place On Hold' button.

The call will change status to 'Connecting'. Once connected, the call status will change to green showing 'Active Call'.

To transfer a call to another endpoint (either a studio or screener endpoint), simply click the blue 'Transfer' button.

A dropdown will appear with available endpoints to transfer the call to. Click the 'Hold & Transfer' button next to the endpoint you wish to transfer the call to.

Once selected, the call will be put on hold and directed to the endpoint chosen.

To hang up on a call, simply click the red 'Hang Up' button.

If you need any further assistance, please do not hesitate to contact our Support team, we're always happy to help 😄