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Browser notifications not arriving

If you're having trouble receiving browser notifications for new messages or calls on Studiio, follow these troubleshooting steps to resolve the issue.

1. Enable Notifications in Studiio

First, make sure notifications are enabled within Studiio. Go to the Settings section, select Notifications, and turn on the notification types you prefer.

Browser notifications not arriving

2. Grant Permission in Your Browser

If you clicked 'Block' when initially prompted to allow notifications from Studiio, you'll need to change this setting. Go to your browser's site settings for dashboard.studiio.io and change the Notifications setting to Allow.

3. Use A Supported Browser

Ensure you're using a supported browser. Notifications are only guaranteed to work in Chrome, Edge, and Firefox. Safari on Mac has limited support, so consider using a different browser if you're on a Mac.

4. Check Do Not Disturb or Focus Mode

Notifications might be suppressed by your operating system's Do Not Disturb or Focus mode settings. Verify that these modes are turned off to receive notifications.

5. Keep Your Browser Open

While the Studiio tab doesn't need to be active for notifications to appear, your browser must be open. Make sure your browser isn't closed to receive notifications.

By following these steps, you should be able to resolve any issues with browser notifications not arriving from Studiio. If you continue to experience problems, consider consulting additional support resources or reaching out to our help center.

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