1. Check that your station has an active phone number assigned
To ensure your station has an active phone number, go to SMS & MMS > Numbers. Look for an active status indicator next to your number.
2. Check your account balance / billing
Ensure that there are no unpaid invoices on your account. An unpaid invoice can lead to suspension of outbound SMS services. Verify your billing status from your account settings.
3. Check the number is not blocked by the recipient's carrier
Some carriers block short-code numbers. Ensure that the recipient's carrier does not have restrictions on receiving messages from your station's number if using short-code numbers.
4. Contact Studiio support for further assistance
If the issue still persists, contact Studiio support. Provide the recipient's number and the timestamp of the attempted message for further investigation.
Following these steps can help ensure that your station's SMS messages are sent and received without issues.