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Troubleshooting

Fix common issues with audio, connectivity, message delivery, and account access.

5 articles
SMS messages not sending or deliveringIf your SMS messages are not sending or not being received by listeners, follow these steps to troubleshoot the issue.
Social media account disconnectedIf your Facebook Messenger, Instagram Direct, or WhatsApp account shows as disconnected, or you're no longer receiving messages, follow this guide to troubleshoot the issue.
Browser notifications not arrivingIf you're having trouble receiving browser notifications for new messages or calls on Studiio, follow these troubleshooting steps to resolve the issue.
Phone calls not connecting or routing incorrectlyIf you're experiencing issues with incoming calls not connecting or being routed incorrectly, follow these steps to troubleshoot.
Can't log in to StudiioHaving trouble accessing your Studiio account? Here are steps to help you resolve common login issues. Follow these tips one by one to regain access to your account.