Forgotten Password
If you've forgotten your password, click the Forgot password link on the login page. This will send a reset link to your email. Check your inbox and also your spam or junk folder, just in case the email lands there.
Two-Factor Authentication
If 2FA is enabled, you'll need to enter the code from your authenticator app. If you've lost access to your authenticator, use a backup recovery code, or contact Studiio to reset 2FA for your account.
A manual 2FA reset by Studiio may require verification or documentation. We will contact you to complete this verification.
Account Not Yet Activated
If you haven't activated your account yet, look for an invitation email from Studiio. Click the link in the email to set your password. Remember, invitation links expire after 7 days. If necessary, ask your administrator to resend the invitation.
Station Suspended
If your station's subscription has lapsed, all users will be unable to log in. To resolve this, update your billing details, or contact Studiio support for assistance.
Browser Issues
Sometimes, browser issues can interfere with logging in. Try clearing cookies for dashboard.studiio.io or use an incognito window to access your account.
If the problem persists after trying these steps, reach out to Studiio support for further assistance. We're here to help you get back on track!