To access the moderation queue, navigate to Communication > SMS/MMS > Moderation.
How Messages Get Flagged
Any team member with reporting permissions can report an SMS/MMS message if it is deemed spam or inappropriate. These reported messages will then appear on the Moderation screen for a moderator's review.
Understanding the Moderation Queue
The moderation queue displays the following information:
The sender's phone number and name
The message type (SMS or MMS)
The message content
Who reported it and when
The current status of the message
Moderator Actions
For each reported message, a moderator can take the following actions:
Restore — The message is removed from the moderation queue and remains visible in the inbox.
Block — The sender is blocked and their message is removed.
Dismiss — The report is acknowledged, but no action is taken, and the message remains visible.
Bulk Actions
You can select multiple messages at once and choose to restore, block, or dismiss them all simultaneously.
Filter Tabs
Use the available filter tabs to navigate through messages easily:
Reported (default — messages awaiting review)
Restored
Blocked
Dismissed
All